Shipping policy

1. Order Processing

• All orders are typically processed within 1–2 business days.

• Orders placed on weekends or public holidays will begin processing on the next business day.

• Once your order has been shipped, you will receive an email or SMS with tracking information.

2. Shipping Methods & Delivery Time

• We ship within UAE (domestic shipping).

• Standard delivery usually takes 2–5 business days, depending on your city or area.

• Expedited shipping options may be available for an additional fee.

3. Shipping Charges

• Standard shipping: [Flat rate / Weight-based / Area-based] — e.g., “Flat PKR ___ per order.”

• Expedited shipping or special services will have additional charges, which will be displayed at checkout.

4. Shipping Restrictions

• We ship to valid residential or business addresses only.

• P.O. Boxes or incomplete/incorrect addresses cannot be shipped to.

• HOLIO CARE is not responsible for failed deliveries due to incorrect or incomplete address information provided by the customer.

5. Order Tracking & Confirmation

• A tracking number will be provided once your order is shipped.

• You can track your shipment via the courier’s website or through our store portal using this tracking number.

6. Damaged or Lost Shipments

• If your order arrives damaged or defective, please do not accept delivery and contact us immediately.

• Keep the original packaging and invoice for verification.

• After verification, we will provide a replacement or refund.

7. Returns / Exchanges (If Applicable)

• Returns or exchanges are subject to our Return & Exchange Policy.

• Conditions for returns/exchanges may include: product seal intact, within ___ days of delivery, and original receipt provided.

8. Customer Support

• For any shipping or delivery issues, contact us at:

  • Email: holiocareshop@gmail.com

• We aim to resolve all issues promptly and efficiently.